Francesca Anastasi and Confidance®
All users of this site, both national and international, agree to interpret this policy as per the laws of British Columbia, Canada.
How and why we collect your information
We only collect information that you voluntarily give us via email or other direct contact with you via phone, in person, by mail, by fax or through the any opt-in forms on this website. In general, this information is requested when you create an account or register for an event on the site, request a consultation or meeting, or when you download free publications, video series or software, enter a contest, order email newsletters or join a limited-access premium service through this site.
If you are a client or prospective client, we may request additional information in order to process your orders, to perform the requested services, to answer queries and to provide you customer service. To complete your requests, we may seek information from you that personally identifies you or allows us to contact you. Complying with these requests for information is completely voluntary, and you may choose to participate in any offer or not, and therefore to disclose this information or not.
We will use your information to respond to you in regard to the reason you contacted us, to fulfill orders, to perform services, or to send you updates on promotions, events, and other matters of interest, as well as our newsletters and other updates. By providing us with your personal contact information, you are consenting for it to be used as outlined in this policy.
Who can see your personal information
When we disclose
We may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber in the following circumstances
- When the collection, use or disclosure of personal information is permitted or required by law;
- In an emergency that threatens an individual’s life, health, or personal security;
- When we require legal advice from a lawyer;
- For the purposes of collecting a debt;
- To protect ourselves from fraud; disruption or interference;
- To investigate an anticipated breach of an agreement or a contravention of law.
Your access to, and control over, information
You may opt out of most uses of your personal information at any time. You can unsubscribe to any marketing emails. However, we may still be obliged to contact you regarding billing and account transactions or specific orders/services/products you have purchased.
It is understood that your decision to withdraw consent may restrict our ability to deliver certain services. We will explain that to you in detail at the time to allow you to make an informed choice.
By contacting us via the email address or phone number given on our website at any time, you can do the following:
- Verify what data we have about you.
- Change/correct any data we have about you.
- Delete any data we have about you.
- Express any concern you have about our use of your data.
- Request to see how your data has been used.
We take all necessary precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way (i.e., via SSL). You can verify this by looking for a closed lock icon at the bottom of your web browser, or for “https://” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers in which we store personally identifiable information are kept in a secure environment. All sensitive client documents are stored in a secured filing cabinet and are only accessible by authorized personnel.
We may use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors. Cookies enable us to track and target the interests of our users and to thereby enhance the experience of using our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This web site contains links to other sites. We are not responsible for the content or privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
This policy is in place to ensure best practices and compliance with provincial and federal law. Should you feel that we are not abiding by this policy, contact us at firstname.lastname@example.org or call us at 604-722-9545. We handle all concerns about privacy immediately and we investigate and resolve all complaints.